Q&A

Questions and AnswersUK-Flag

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We started trading in 1994, and we export British and European manufactured food, drink, household and toiletry products worldwide. Our highly experienced team has over 50 years exporting experience.

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Our main clients are retailers, who have the capacity to order full mixed container loads.

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We supply throughout Europe and Australasia, but our main market is South East Asia.

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We are currently looking to supply retailers in Japan, Indonesia, South Korea, The Philippines, Taiwan, and Sarawak, as well as other countries in South East Asia.

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We are the ‘One Stop Shop’ for your British and European grocery supplies. On contacting us, we will supply you with a dedicated Account Manager to handle your account. We will telephone and visit you on a regular basis to ensure that we understand your requirements and respond to you in a timely and professional manner. You will also receive a regular monthly price list tailored to your requirements, so there is no need for you waste your time looking through price lists of lines that you do not stock.

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No, we will only supply one client in each market, so that we can grow our business together.

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Frozen foods, are shipped in either 20ft or 40ft reefer containers, set at -20C or below. Frozen brands include:- Birds Eye, Iceland, Walls, Quorn, Linda McCartney’s, Young’s, McCain and more.

With regards to food, drink and household products, we supply two separate product / price lists, covering over 20,000 lines. Details as follows:-

Speciality food & drink This relates to products that we purchase directly from the manufacturer or their approved export agent. These are products that we can generally supply on an exclusive basis and can provide factory certification and product support. These brands include- Mornflake, Fox’s Biscuits, Old El Paso, The Berry Company, Twinings, Beanies Flavour Coffee, Lizi’s granola, McVities, Coldpress and more.

Mainstream food & drink (including toiletries and household)- these are essential branded lines that we can supply. However, we are not in a position to supply these products with any factory certification or product support. These brands include:- Cadbury, Sharwoods, Heinz, John West, Walkers Snacks, Tate & Lyle, PG Tips, Hellmans, Colmans, Ambrosia, Birds, Branston, Crosse & Blackwell, Haywards, Hartleys, Roses, Sarsons, Oxo, Batchelors, Bisto, Robertsons, Sharwoods, Matthew Walker, Nestle and more.

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Yes, if the products are heat sensitive such as confectionery or chocolate biscuits, we ship in containers, which we generally set at +14C, to ensure the stock arrives in perfect condition.

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We would generally expect our clients to be able to order either a 20ft or 40ft container. However, we can supply mixed pallet orders if required. For products on our ‘Mainstream’ list there is no minimum order quantity, whereas on our ‘Speciality’ list the minimum order is generally one layer per line. Details can be seen on our product list, which is available on request.

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Yes, a comprehensive range of household products and toiletries can be found under our ‘Mainstream Food and Household’ product list. These brands include Cif, Persil, Surf and more.

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We generally quote prices cost and freight (CFR) in pounds sterling, which means that we will arrange for the carriage of goods by sea to a port of destination and provide yourselves with the documents necessary to obtain the goods from the carrier. We generally supply cash against documents (CAD) for sea freight shipments. This is a payment arrangement in which we instruct your bank to hand over the shipping documents to yourselves once the invoice has been paid in full. We may require a deposit on receipt of order for new clients.

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For all orders we usually set a minimum best before date of 6 months, depending on the product category. We do not hold any stock in our warehouse which means that stock will come in with the freshest dates possible. If there are any products that does not meet the agreed date stipulation when the order is placed, we will advise you of the best before date so that you can amend your order quantity accordingly.